Features

Challenges

The congregation is too big to follow up every person? It is almost an impossible task, especially if it’s left only to an appointed pastoral care pastor.
Not always easy to be consistent with ongoing follow up when there are other tasks to fulfill

Solution

Solution
Using the 72/12/3 model; breaking down your members and share them amongst your pastoral staff based on their level of connection (who are the people who see you as their main pastor?)

PNC TOOLS

Each pastor will be using the professional portal, populate their allocated members for follow up.
NOTE: In the MEMBERS menu, you can see who is the responsible pastor for that person, when that member was last follow up, etc.

Challenges

It is not easy to keep up with the follow-up and record every communication (when I am in the hospital, when I made a phone call, a text, an email, meet in person and when I heard that someone else was contacting that member!
Some will use the diary to record their visitations... But (1) how often do you carry your diary with you? (2) do you put all your follow up, not just the visitation, in your diary, when you call, email, chat, etc?

Solution

Mobile phone - you have them by your side at all times. They go with you wherever you go. Why not use your mobile phone to (1) make all your online communication with your member, and (2) record all your visitations – Yes, from the palm of your hand.
You don’t have to wait till you get back to the office to record all your communications. You record them as you go.

PNC TOOLS

PNC Tools
Using the APP, Contacts, Notes...
Using the Web, Contacts, Notes...

Challenges

Communication across the pastoral staff can be very challenging. Not knowing who is following up who and when and how. When a member is follow up by more than one pastor, not all the follow up are usually communicated across the pastoral staff. Sometimes, you want to alert all or some of your pastoral staff about a pastoral situation that might require their involvement, just in case you forgot or overlooked the need to follow up due to busy commitments.

Solution

The solution is to find a better way for your pastoral team to communicate better. You need a system that will allow all your staff to see every pastoral follow up. The system should also be able to restrict your sharing to one or two staff you wish to share with (private notes)hand.
You don’t have to wait till you get back to the office to record all your communications. You record them as you go.

PNC TOOLS

Options include:
NOTES – open simple visitation general notes
Also private notes, only you can see.
You can also share a private note with a selected pastor.
TO-DOS – as you assign a follow-up care plan you can include another pastor in there for them to be aware of the follow-up.

Challenges

quiry in time of needs, especially if you are new to the church. Members sometimes struggle to ask for help or get help.If the administrator is not available to reply to the inquiry immediately, the responses are usually delays.Sometimes, you want to alert all or some of your pastoral staff about a pastoral situation that might require their involvement, just in case you forgot or overlooked the need to follow up due to busy commitments.

Solution

Members need quicker and easier access to pastoral care, from anywhere. They should be able to see emergency helpline, services, prayer chain, etc., and they should be able to make an inquiry directly without delay.
You want to direct the main key types of pastoral inquiries to a person(s) or a team. For example, the urgent prayer chain

PNC TOOLS

MEMBER’S PORTAL
MOBILE APP
Enquiry Referral Type
You can set up your main pathways to direct enquiry traffic to them (an individual or a team)

Challenges

Ministry is too demanding. I have lots of appointments, meetings, sermons to prepare, and I just don’t have time to follow up people. I just can’t fit in the follow up in the diary, and sometimes, can’t keep up with the calendar and therefore I missed a number of important follow-ups.

Solution

What you need is a system that will help to reduce the frustration, minimize the effort and release you to do other important things in your ministry.

PNC TOOLS

Chat, Email, SMS, video call.

Challenges

Utilizing our volunteers can be challenging; (1) we asked people to help and we rarely used them; (2) we failed to communicate better what needs to be done, how and when; (3) we don’t know if the care is being assigned, pending, outstanding or completed???
We can build team of volunteers for pastoral care. However, we struggle often to utilize their skills and maintain them for long.

Solution

We want a better-coordinated system that will achieve the goals, helping pastors to:
• build care givers community
communicate the pastoral needs to the volunteers
• allow the volunteers to receive and respond
• have a way of reminding the volunteers to avoid having the tasks not delivered
• others

PNC TOOLS

To Do’s – it gives you all the tools to coordinate and manage the pastoral activities.
TEAMS
From TEAM you can
add a person manually,
invite a person from your contact list, or delete a person

ROSTERS – is very helpful to coordinate ongoing delivery.

Challenges

Churches often restricted their service to spiritual care, anything else is for doctors and health specialists.
Churches don’t have resources to help them provide care more effectively
Members are struggling with their health and the church are not well equipped with a system to help members maintain and minimize the problem

Solution

You want to have a system to help monitor the health and wellbeing of your members.

PNC TOOLS

Health & Wellbeing APP. It gives the individual member the freedom to update their progress and measure the outcome. The carer can also see the progress.

Challenges

Helping people move on is tough. Churches have limited resources to assist in the process. Some churches have resources but no process.
Keeping people going forward is tough

Solution

We want to move people from A (where they are stuck with) to B (where they wanted to be)
You need extra help to assist the one to one meeting.

PNC TOOLS

A2B Program – members can join a program. Pastors can put someone on a program if necessary

Challenges

The youth pastor is not trained to do the general pastoral care, so as the worship pastor and the women’s pastor. They don’t know who is in the visitation team, the cooking team, the transport team, the maintenance team, etc.
Coordinating a follow-up plan can be difficult tasks for these pastors.

Solution

You need a systematic process that is easy for any pastor and administrator to coordinate a follow-up care plan.

PNC TOOLS

Using the TO Do’s will enable any pastors to coordinate the care, using the same team and same process, etc.

Challenges

The pastoral staff have their own system of follow up
Not everybody records their pastoral follow up nor they did their follow up
Most, if not all, the operating system can’t help us measure ALL our pastoral care activities – they might do some but not all. In fact, pastoral care is not the focus.

Solution

What you want is a system that will give you a comprehensive REPORT on all your pastoral activities; such as Appointment(how many booking, type of appt and by who, etc; To-Dos (tasks assigned, pending, completed and how many); Communication (chats, email, SMS,video, visit); Notes frequency (not content); A descending list of follow up, etc.

PNC TOOLS

Overall Report (Figures, Graph)
Individual Pastor’s Report (Figures / Graph)

Challenges

I don’t have time and I don’t know how to extend the reach of my pastoral heart, with very little effort, while serving my congregation full-time.

Solution

You need a Christian Global network of online pastors, with a tool to help you safely connect with people reaching out online for help.

PNC TOOLS

Become a PNC Online Pastor

Challenges

There are churches that have counselling center as part of their resources.
But there are other churches who don’t have those advantages.
Making referrals can be a challenge to smaller congregations, not knowing the how and who to make referrals to.
Members are left to find out themselves or seeking secular counselling.
There are members who don’t want to be seen by anyone at church but would prefer to see a counsellor or speak to a pastor outside the church for many reasons

Solution

You need extra resources as a backup to your internal care providers. You also need a platform where your members can make direct inquiries as a prefer options.

PNC TOOLS

PNC will allow you to invite external service providers to deliver services to your people. You can also make referrals to external providers.
ONLINE PASTOR – is available for people who need care outside working hours and also prefer options